Phone Settings + GPS information

If you have issues with getting RaceONE to work properly during your race then it's probably because one of the reasons below. Please find your phone and vendor to quickly troubleshoot what could be causing the issues for you. Issues that we cover here can be for example

GPS tracking does not start
GPS tracking stops in middle of the race
GPS position is not accurate

GPS settings on Android

Most GPS issues on android devices is caused by either not allowing RaceONE to run in the background or because of battery optimization features on the phone. Find your device/vendor below to start verifying your settings.

TO GET THE ABSOLUTELY LATEST INFORMATION ABOUT SETTINGS AND UPDATES
Check this site:
http://www.dontkillmyapp.com/

Check that RaceONE is allowed to use your location.
1. Settings > Apps > RaceONE > Permissions > Toggle 'Location' ON.
2. Settings > Apps > RaceONE > Battery > Toggle 'Allow background activity' ON.
Disable any battery saver settings. Including Power Saving Mode, Battery Management or any third party apps.
1. HTC: Settings > battery > power saving mode > battery optimization > select RaceONE> don't optimize > save.
2. Huawei:
  https://www.digitalcitizen.life/stop-huawei-from-closing-apps-when-you-lock-screen/
  1. Turn Energy Settings to Normal. Do not use any power saving mode.
  2. Protected apps / lock screen cleanup / app launch
    1. Android 6. Settings > Advanced settings > Battery > Protected apps > Make sure RaceONE is marked as protected.
    2. Android 7. Settings > Close apps after screen lock > make sure that RaceONE is marked as "Don't close".
    3. Android 8.
      1. Settings > Battery > App start > Set RaceONE to manage manually
      2. Settings > Battery > App start > Select menu in top right corner > Manage manually > Makse sure Auto-launch and Run in background is enabled for RaceONE.
    4. Android 9.
      1. Settings > Battery > App start > Set RaceONE to manage manually
      2. Settings > Battery > App start > Select menu in top right corner > Manage manually > Makse sure Auto-launch and Run in background is enabled for RaceONE.
3. LG Settings > battery & power saving > battery usage > ignore optimizations > turn ON for RaceONE.
4. Motorola Battery > select the menu in the upper right-hand corner > battery optimization > not optimized > all apps > select RaceONE > don't optimize.
5. OnePlus (using OxygenOS Settings): Battery > battery optimization > switch to 'all apps' > select RaceONE > don't optimize.
6. Samsung:
  1. Access battery settings > app power saving > details > RaceONE > disabled
  2. Disable Auto disable unused apps in battery settings.
  3. Make sure RaceONE is not added to Sleeping apps to allow RaceONE to run when the screen is off.
  4. Add RaceONE to unmonitored apps, if your device supports this.
7. Sony
  1. Battery > from the menu in the upper right-hand corner > battery optimization > apps > RaceONE.
  2. Make sure sony doze mode is disabled
  3. Make sure sony ultra stamina mode is disabled
8. Xiaomi (MIUI OS) You need to enable Autostart for RaceONE and set No restrictions in Battery saver so RaceONE can be allowed to run when the screen is off.
Check that your location settings are set to High accuracy. Settings > Additional Settings > Privacy > Location > Set to High Accuracy.
Turn phone off/on.
Turn GPS off/on.

GPS settings on iOS

Normally GPS-tracking works good on iOS. The most common problem that we see is caused by issues listed below.

RaceONE app is closed by the user. This can happen because some people have the habit of closing apps. So they swipe away all apps before they turn off the screen. RaceONE does not work if you swipe away / close the app. But it's good to close all other apps since this will make sure that all the phones resources are given to the RaceONE app to track your race.
RaceONE app is closed by the system. This often happen if you activate your race a long time before your race and that you then open other apps. iOS has a limited amount of resources (memory, storage, cpu) and for each app your start it will close apps that was used in the past. This is because you expect the app to start when you want to, but iOS cannot have unlimited apps running at the same time so it tries to be smart and close apps that you have not used for a while. To avoid this, always make sure that you start RaceONE and activate the race right before your start. And then just turn off the screen. This will make sure that the system has not closed RaceONE and it will work during your whole race.
Make sure Low power mode is disabled. This mode can disable the GPS and that tracking will not work. https://support.apple.com/en-us/HT205234

Get good GPS position

Clear view for the GPS. Make sure that your phone can communicate with the GPS-satellites. Large trees, houses, indoor, mobile in backpack/bag are examples that can result in bad GPS-position.
Allow some time to find GPS-satellites. The phone will need some time to find GPS-satellites. To get a good position it's good that the phone have found 5 or more satellites and sometimes this can take a while. So before the race make sure to activate the race a couple of minutes before you start, this will make sure that the phone will acquire communication with enough satellites.